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KB Owner / Technical Writer

Ready for your next challenge? Nexcess is seeking a rockstar Technical Writer who can grasp technical concepts and turn complex information into consumable content. In this critical role, you’ll be writing, editing, and maintaining the nexcess.net knowledge base (KB) content platform. You’ll have the opportunity to work with some of the best in the industry as you own this important channel for our business. 

This position can be remote or based out of our San Antonio, TX or Southfield, MI. offices

As a Technical Writer you would:

 

  • Organize, upload, review content and manage the technical health of the Nexcess KB for ongoing optimization 
  • Support the development of our editorial calendar with an SEO-first keyword strategy, relevant topics & ideas for new technical content
  • Collaborate with internal SMEs to create user guides, ‘how-to’ articles, release notes, and other technical documentation
  • Ensure content quality by editing for technical accuracy, consistency, and readability
  • Audit and analyze articles to identify opportunities for refreshes and new topics to write about 
  • Identify and implement solutions to continuously improve processes and practices

You Have:

  • 3+  years of technical writing experience with an understanding of SEO best practices
  • Exceptional writing, editing and researching skills
  • Comfortable with deadlines and the ability to be flexible as priorities change
  • The ability to work both independently and collaboratively across the organization
  • Hosting industry experience / knowledge of WordPress, WooCommerce and/or Magento a strong plus

We Offer:

  • 100% Employer paid Benefits options - Medical, Dental, Vision, Prescription
  • Traditional and Roth 401k with company matching
  • Fun employer-sponsored events
  • A collaborative team culture
  • Consistent work hours
  • Challenging non-redundant daily duties
  • A voice in how things get done
  • Access to ongoing training

Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

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