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System Restoration Technician

The System Restoration Technician's role is to troubleshoot, document, and address hardware issues that arise on customer facing servers of varying management levels. Assist in various data center requests from checking servers at console to performing maintenance requests including but not limited to upgrades, downgrades, and relocations. In addition to data center requests data recovery and restoration tickets are received on a daily basis for completion.

As a System Restoration Technician you would:

  • Communicate clearly with customers via telephone, chat, and help desk (email) to provide exceptional support
  • Work with customers to properly diagnose and troubleshoot their requests to ensure that we are able to fully understand and resolve their issue
  • Install, manage, and troubleshoot systems related to our managed hosting products both remotely and via direct access
  • Provide support for a variety of third party software under our best effort umbrella
  • Monitor and address various relevant alarms/alerts
  • Plan and execute restorations using a variety of recovery methods and sources
  • Participate in the research, planning, and execution of customer maintenance to ensure completion and customer satisfaction
  • Assist other departments in duties as needed
  • Create, review, and improve internal documentation
  • Keep apprised of pertinent current technological developments in order to be able to better stay on top of potential server issues

You Have:

  • 1+ years relevant experience
  • Solid working knowledge of RPM-based Linux distributions
  • Experience installing, maintaining, and troubleshooting the LAMP stack
  • Proven customer service acumen
  • Excellent written and verbal communication skills, emphasising tact and respect for customer understanding and expectations
  • Exemplary organizational skills and time-management
  • Strong multi-tasking skills with the ability to appropriately prioritize tasks
  • RHCSA or equivalent/certification
  • Associate's degree in a related field, or comparable combination of education or relative experience

We Offer:

  • 100% Employer paid Benefits options - Medical, Dental, Vision, Prescription
  • Traditional and Roth 401k with company matching
  • Continuous beverage service
  • Fun employer-sponsored events
  • A collaborative team culture
  • Consistent/set work hours
  • Challenging non-redundant daily duties
  • A voice in how things get done
  • Access to ongoing training

Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

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