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Migration Technician (Remote)

Migration Technicians are often the first experience new customers will have with our technical staff. This role is integral to getting our customer relationships off on the right foot by assisting customers in the transfer of their web data (both internally and from external sources) and ensuring any technical / customer services issues related to the data transfer are resolved quickly, easily and professionally. If you love Linux, digging into complex and interesting issues, and helping people set up their web server for success this may be the role for you.

Open remotely for the right candidate.

Responsibilities of a Migration Technician:

  • Migrate and set up data
  • Provide exceptional support via various mediums
  • Provide customer service support during the migration process and solving issues as needed
  • Install and configure software related to hosting client websites or migration of web data
  • Help document processes and procedures used for each client data migration
  • Keep up to date on current web hosting and development methods via tech and web blogs

Qualifications:

  • 1+ year relevant experience
  • 1+ year experience working with RPM-based Linux distributions
  • Moderate understanding of the LAMP stack
  • Exceptional Customer service skills
  • Ability to show an advanced understanding of DNS

Additional Qualifications:

  • Ability to change level of support based on each customer’s technical knowledge and specific problem to be solved
  • Excellent written and verbal communication skills
  • The ability to juggle tasks expertly in a fast paced client focused support environment
  • Proven ticketing system experience documenting steps taken to solve client issues

Benefits and Other Cool Stuff We Offer:

  • 100% Employer paid Benefits options - Medical, Dental, Vision, Prescription
  • Optional employer contributing 401K
  • Continuous beverage service
  • Fun employer-sponsored events
  • A collaborative team culture
  • Consistent/set work hours
  • Challenging non-redundant daily duties
  • A voice in how things get done
  • Access to ongoing training

Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

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