Widely recognized among the hosting industry for exceptional 24/7/365 on-site support as well as innovative products and services, Liquid Web has been the subject of kudos from a number of high profile publications, such as GigaOM and ZDNet, as well as being recognized by INC Magazine as one of the United States’ Fastest Growing companies for over half a decade. This growth has allowed us the ability to bolster our reputation for great service by rewarding our employees as well as allowing us to add great new team members to the fold.
We currently employ over 300 on-site staff who work together to provide our clients with the best experience possible. We call this Heroic Support®. And it’s not only a marketing slogan, it’s the way we do business. We realize that to extend our customers an optimal hosting environment, we need to start by offering the technicians that will be serving them a great work environment. That is why we go above and beyond to offer a comprehensive benefit package that includes health, dental, short and long-term disability coverage, and paid time off. We also have flexible scheduling, casual dress, free Friday lunches, and free soda! Not to mention our company-sponsored trips to theme parks, music festivals, sporting events, movies and much more.
We are looking for talented individuals to help us expand every day. Check out our open positions and see if there is anything available that’s right for you!
Enterprise Linux support techs are in charge of providing support to our high priority customers. The successful candidate for this role will have strong technical, customer service, and communication skills. The will work within a collaborative environment to ensure that our high ticket customers are having their needs met and receiving the best customer experience possible.
Provide professional and friendly support via helpdesk, livechat, and telephone
Troubleshoot and solve a wide range of customer support issues from basic to complex
Develop custom solutions for expanding customer setups
Troubleshoot and support internally developed engineering products
System monitoring and response
Operating system and application installation/configuration
Performing scheduled maintenance tasks
Advanced working knowledge of RPM based Linux Distributions
Scripting/coding experience preferred
Excellent customer service skills
Excellent verbal and written communication skills
Excellent problem solving skills
Ability to work in a team based environment
One year previous experience preferred
Strong understanding of the LAMP stack
Ability to work at our Lansing, MI Data Center required
A highly flexible environment
Challenging, nonredundant daily duties
Consistent/set work hours
Collaborative team culture
A voice in how things get done
Fun employer-sponsored events, such as annual boat party and movie outings
Competitive benefits, including but not limited to:
100% employer-paid health, vision, prescription and dental insurance
optional employer contributing 401K
free hosting account
Enthusiastic, team-oriented individuals interested in working in a friendly and fast-paced environment, having the above qualifications, are encouraged to submit their resume with cover letter.