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Migrations Technician - Remote/Temp

The Migration Technician role is to assist customers in the transfer of their data, both internally and from external sources, and ensure any technical / customer services issues related to the data transfer are resolved.  This role also provides exceptional support while addressing customer needs and requests.

This role is a remote full time temporary role that is expected to last approximately six months. 

 

Responsibilities: 

  • Communicate clearly with customers via various mediums
  • Work with customers to properly diagnose and troubleshoot their requests to ensure that we are able to fully understand and resolve their issue
  • Install, manage, and troubleshoot software related to our Linux managed hosting products
  • Migration of customer data (both internally and externally) across various platforms
  • Provide support for a variety of third party software under our beyond scope umbrella
  • Keep apprised of pertinent current technological developments and internal communications in order to be able to better stay on top of potential server issues
  • Attend ongoing trainings, meetings, and events as required
  • Work with third party vendors to facilitate the resolution of issues
  • Review and improve internal documentation
  • Provide job shadowing 
  • Be present in the office to collaborate effectively with supervisors, teammates, and interdepartmentally

Skills, Competencies, and Qualifications:

  • 1+ years relevant experience
  • Moderate LAMP stack knowledge
  • Moderate troubleshooting skills
  • Proven customer service acumen
  • Strong multi-tasking abilities
  • The ability to type quickly and accurately
  • Strong verbal and written communication skills 
  • cPanel and WHM administration certification (CWA) 
  • Associate's degree in a related field, or comparable combination of education or relative experience

Preferred Qualifications:

  • Red Hat Certified System Administrator (RHCSA)

We Offer:

  • 100% Employer paid Benefits options - Medical, Dental, Vision, Prescription
  • Traditional and Roth 401k with company matching
  • Continuous beverage service
  • Fun employer-sponsored events
  • A collaborative team culture
  • Consistent/set work hours
  • Challenging non-redundant daily duties
  • A voice in how things get done
  • Access to ongoing training

Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

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