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System Monitoring & Recovery Supervisor

The System Monitoring & Recovery Supervisor is responsible for overseeing the day to day activities of the System Monitoring & Recovery team and ensuring that staff is performing appropriately to meet company goals. This role will also perform general System Monitoring & Recovery Technician duties as needed.

As a System Monitoring & Recovery Supervisor you would

  • Configure, update, and troubleshoot LAMP stack, wordpress and cPanel
  • Demonstrate the ability to diagnose issues and provide quick and accurate solutions within a collaborative environment
  • Keep apprised of pertinent current technological developments in order to be able to better stay on top of potentially imminent concerns
  • Monitor and react to alerts from various reporting software
  • Troubleshoot and diagnose server issues within the datacenter
  • Be responsible for employee life cycle of direct reports from hiring through review, performance improvement, and termination
  • Serve as an escalation point for System Monitoring & Recovery Supervisor calls and tickets
  • Provide support for internal hardware, file system, and diagnostic issues
  • Research and planning for complex hardware/infrastructure tasks often involving interdepartmental participation
  • Write and update wiki's with pertinent information to help keep resources current and accurate

You Have:

  • 6+ years relevant experience
  • Solid working knowledge of RPM-based Linux distributions
  • Basic knowledge of non-RPM-based Linux distributions
  • Basic Windows Server OS knowledge
  • Advanced understanding of core hardware and OS functionalities
  • Basic networking knowledge with the ability to perform basic configurations of networking services and hardware
  • Experience installing, maintaining, and troubleshooting the LAMP stack
  • Excellent written and verbal communication skills, emphasizing tact and respect for customer understanding and expectations
  • Exemplary organizational skills and time-management
  • Proven ability to manage multiple simultaneous tasks while maintaining strict adherence to customer expectations and privacy
  • Advanced customer service skills, with focus on handling customer concerns or disputes
  • Proven leadership capacity
  • RHCSA or equivalent experience
  • Bachelor's degree in a related field, or comparable combination of education or relative experience

We Offer:

  • 100% Employer paid Benefits options- Medical, Dental, Vision, Prescription
  • Optional employer contributing 401K
  • Continuous beverage service
  • Fun employer-sponsored events
  • A collaborative team culture
  • Consistent/set work hours
  • Challenging non-redundant daily duties
  • A voice in how things get done
  • Access to ongoing training

 

Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.


 

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