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Enterprise Linux Technican - 3rd Shift

Enterprise Linux support techs are in charge of providing support to our high priority customers. The successful candidate for this role will have strong technical, customer service, and communication skills. The will work within a collaborative environment to ensure that our high ticket customers are having their needs met and receiving the best customer experience possible.

Job Duties:

  • Provide professional and friendly support via helpdesk, livechat, and telephone
  • Troubleshoot and solve a wide range of customer support issues from basic to complex
  • Develop custom solutions for expanding customer setups
  • Troubleshoot and support internally developed engineering products
  • System monitoring and response
  • Operating system and application installation/configuration
  • Performing scheduled maintenance tasks

Skill Requirements:

  • Advanced working knowledge of RPM based Linux Distributions
  • Scripting/coding experience preferred
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Excellent problem solving skills
  • Ability to work in a team based environment
  • One year previous experience preferred
  • Ability to work at our Lansing, MI Data Center required

We offer:

  • A highly flexible environment
  • Challenging, nonredundant daily duties
  • Consistent/set work hours
  • Collaborative team culture
  • A voice in how things get done
  • Fun employer-sponsored events, such as movie outings
  • Competitive benefits, including but not limited to:
    • optional employer contributing 401K
    • free hosting account
    • unlimited beverages

Enthusiastic, team-oriented individuals interested in working in a friendly and fast-paced environment, having the above qualifications, are encouraged to submit their resume with cover letter.

 

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