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Support Supervisor

Liquid Web is currently looking for a driven individual to help lead our support staff to success. As a Support Supervisor you would get to have a hand in nurturing successful teams and helping to ensure customers receive the world class support they deserve.

As a Support Supervisor you would:

  • Serve as an escalation point for difficult situations and coordinate appropriate responses
  • Ensure all relevant documentation is current and accurate
  • Be a leader in emergent situation resolution
  • Continuously identify and implement efforts to improve the efficiency and effectiveness of the team
  • Own the success of your team and foster their success through the employee life cycle
  • Serve as an advocate for our customers
  • Foster a positive team environment

You Have:

  • 3+ years of relevant experience
  • Exceptional customer service skills
  • Spot on verbal and written communication skills
  • Excellent problem solving and multitasking skills
  • The bility to work flexible hours
  • Bachelor's degree in a related field, or comparable combination of education or relative experience

Bonus Points For:

  • 1+ years leadership experience
  • LAMP experience

We Offer:

  • 100% Employer paid Benefits - Medical, Dental, Vision, Prescription
  • Optional employer contributing 401K
  • Continuous beverage service
  • Fun employer-sponsored events
  • A collaborative team culture
  • Consistent/set work hours
  • Challenging non-redundant daily duties
  • A voice in how things get done
  • Access to ongoing training

 

Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.


 

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