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System Monitoring & Recovery Technician

The System Monitoring & Recovery Technician role is the front line for keeping track of alerts and ensuring prompt response to any issues that arise within our datacenters.

As a System Monitoring & Recovery Technician you would:

  • Work with customers to determine root cause of issues
  • Configure, update, and troubleshoot wordpress and cPanel
  • Configure, update, troubleshoot, and tune Linux servers and software (Apache, MySQL, PHP)
  • Collaborate with other departments to effectively complete tasks
  • Stay on top of new technology trends
  • Monitor and react to alerts from various reporting software

You Have:

  • Minimum of 1 year relevant experience
  • Solid working knowledge of RPM based Linux Distributions
  • Solid working knowledge of Windows Server 2008/2012
  • Ability to work in a team based environment
  • Strong customer service intelligence
  • Solid communication skills, both verbal and written
  • Excellent problem solving skills required
  • Experience with LAMP stack and BIND
  • A familiarity with computer hardware

Bonus Points For:

  • Knowledge of cPanel/Plesk
  • Experience working with Monitoring Systems (Zenoss, Nagios, Cacti)
  • Experience with Windows Server Software

We Offer:

  • 100% Employer paid Benefits - Medical, Dental, Vision, Prescription
  • Optional employer contributing 401K
  • Continuous beverage service
  • Fun employer-sponsored events
  • A collaborative team culture
  • Consistent/set work hours
  • Challenging non-redundant daily duties
  • A voice in how things get done
  • Access to ongoing training

Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

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