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Linux Support Technician

Do you fancy yourself a technology master? Are you the person that your friends and family call when they need help with their computers? Were you excited to hear Steam is working on porting games to run natively on Linux? If you identified with any of these things this might be the career for you!

Liquid Web has built its reputation on our ability to go above and beyond for our customers. As a Linux Support Technician you would be key to ensuring our customers continue to love our company.

As a Linux Support Technician you would:

  • Work within a collaborative environment to meet a variety of customer needs
  • Advise customers on technical issues while guiding them through troubleshooting steps
  • Install, manage, and troubleshoot LAMP stack, WordPress, DNS, email,  and cPanel
  • Dig deep into third party application issues to provide Heroic best effort support
  • Plan and perform updates to help keep our customers systems secure
  • Have access to a variety of training and certification programs to help make sure you stay on top of your tech game

You Have:

  • More than a passing interest in Linux
  • A basic idea of how web hosting works
  • Strong troubleshooting and investigative skills
  • Exceptional customer service abilities
  • The ability to juggle multiple tasks
  • Great communication skills, both verbal and written, and the ability to communicate technical issues to a variety of skill levels

Bonus Points For:

  • cPanel Technical L1 Certified
  • RHCSA/RHCE

We Offer:

  • 100% Employer paid Benefits - Medical, Dental, Vision, Prescription
  • Optional employer contributing 401K
  • Continuous beverage service
  • Fun employer-sponsored events
  • A collaborative team culture
  • Consistent/set work hours
  • Challenging non-redundant daily duties
  • A voice in how things get done
  • Access to ongoing training

Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

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