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Enterprise Account Manager

Account Managers are responsible for Heroic Solutions and Support of our most valued customers. The qualified candidate for this position will have a service oriented background with a technical grasp in the cloud and web hosting space, the ability to build lasting and trusting relationships with customers, partners and internal support personnel, and position and “sell” products and services.  This role will be responsible for the the long-term growth and success of our customers through a deep understanding of their business needs, their products and services with Liquid Web, and providing Heroic Support at every turn.


Account Managers will be assigned a set customer list and will be connecting with key decision makers and stakeholders at client locations.  You will oversee communications between customers and internal teams to ensure the timely and successful delivery of our Heroic Solutions™ according to customer needs.  You will liaise between customers and internal teams to ensure the timely and successful delivery of our Heroic Solutions™ according to customer needs.  

As an Enterprise Account Manager you would be responsible for:

  • Revenue retention of critical accounts (Team Goal)
  • Revenue generation (uplift) for Enterprise (large) accounts (Team Goal)
  • Ensure the timely and successful delivery of Heroic Solutions™ according to customer needs and objectives by working with supporting teams
  • Forecast and track key account metrics to deliver meaningful account and technology reviews on a quarterly schedule
  • Identify and grow opportunities within territory and collaborate with sales teams to ensure attainment of rapid growth accounts
  • Build and maintain strong, long-lasting customer relationships
  • Develop a trusted advisor relationship with Enterprise Customers, and rapid growth customers
  • Lead and participate in account review process creation and improvement
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external decision makers and stakeholders
  • Assisting with high severity requests or issue escalations as needed

You Have:

  • 2 or more years proven account management or other relevant experience
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Sales and service background
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Knowledge of web hosting industry, RPM-based environments, basic networking concepts, compute and storage standards
  • Functional knowledge of the LAMP stack
  • Functional knowledge of the WAMP/WIMP stacks
  • Sales Force or equivalent experience
  • Phone and in-person professional “presence”
  • Bachelor's degree in a related field, or comparable combination of education or relative experience

Bonus Points For:

  • RHCSA or RHCE

We Offer:

  • 100% Employer paid Benefits - Medical, Dental, Vision, Prescription
  • Traditional and roth 401k with company matching
  • Continuous beverage service
  • Fun employer-sponsored events
  • A collaborative team culture
  • Consistent/set work hours
  • Challenging non-redundant daily duties
  • A voice in how things get done
  • Access to ongoing training

Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

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