View Our Website View All Jobs

Hosting Advisor

Liquid Web Inc. is a privately held, managed web hosting company founded in 1997. Over the past 19 years we have grown from a single server to 5 data centers, despite this rapid growth we still maintain a lot of our start up roots. We are looking for driven, self starting professionals to help us continue this upward momentum while retaining the core values of what the company was founded on; Heroic customer service, cutting edge technology, and a phenomenal employee culture. As a leader in the professional web hosting industry, we have an unwavering dedication to providing the best hosting products available and premium customer support.

The Hosting Advisor deals with a varied range of inquiries via phone, email, help desk ticket, live chat and face-to-face. This role devises pivotal strategies in order to achieve customer acquisition targets, develop strong relationships with clients, spots business opportunities, up-sells / cross sells where applicable, and presents professional solutions for clients.

 

Working as a Hosting Advisor you would:

  • Live up to the Liquid Web's Heroic Promise by conducting oneself in a manner consistent with the customer service expectations
  • Establish and maintain current and prospective customer relationships utilizing Salesforce.com, Hubspot and other related systems
  • Educate customers on full breadth of solutions offered by Liquid Web.
  • Gain clear understanding of customer’s business requirements
  • Identify and resolves customer concerns
  • Target & Identify B2B sales, Enterprise and reseller network
  • Revenue generation (uplift) for existing accounts
  • Manage existing accounts
  • Build and maintain research on prospective and current customers relating to how each customer is organized hierarchically, brands, channels, and key relationships.
  • Provide input into product and service development to improve products and services in line with customer needs
  • Meet quarterly revenue targets
  • Prepare presentations, proposals and sales contracts
  • Demonstrate and actively promote an understanding and commitment to the mission of Liquid Web through performing behaviors consistent with the organization's values
  • Create business cases and high level financial models to help in positioning and selling technology based solutions to solve business problems

You Have:

  • 1+ years proven account management or other relevant experience
  • Self-motivation and dedication, you must have a passion for selling and exceeding targets and the ability to work on your own initiative
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Sales and customer service background
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Knowledge of web hosting industry, RPM-based environments, basic networking concepts, compute and storage standards
  • Salesforce or equivalent experience
  • Phone and in-person professional “presence”
  • Have advanced understanding of Sales and Retention techniques and strategies
  • Proficiency in Opportunity Qualification
  • Complete understanding of products and services offered by Liquid Web
  • Bachelor's degree in a related field, or comparable combination of education or relative experience

We Offer:

  • 100% Employer paid Benefits - Medical, Dental, Vision, Prescription
  • Optional employer contributing 401K
  • Fun employer-sponsored events
  • A collaborative team culture
  • An uncapped incentive plan, recognition and daily rewards for outstanding personal and team performance
  • Executive-level Sales and Business Development training
  • Expert-level Technical training
  • Consistent/set work hours
  • A range of products that you can be passionate about selling that will assist clients in growing their company
  • An opportunity to embark on a career with a rapidly growing web hosting company

Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristics

 

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

150